Refunds & Withdrawal

Last updated: [DATE — LOCAL PRE-LAUNCH]

This Policy explains withdrawal and refund handling for Beat Bunker digital Products.

Statutory rights

Nothing in this Policy limits any consumer right that cannot lawfully be excluded.

Withdrawal period

If a customer is a consumer in Spain or another jurisdiction that provides a statutory withdrawal right for the purchase, they may have the right to withdraw from the contract without giving a reason.

For consumers to whom Spanish/EU distance-contract rules apply, the withdrawal period is generally:

14 calendar days from the date the contract is concluded

unless the right has been validly lost under the rules applying to digital content supplied without a physical medium.

Mandatory rights under another consumer's applicable local law remain unaffected.

Immediate digital supply

Beat Bunker digital Products are intended to be available electronically after successful purchase.

Before immediate digital supply can begin during an applicable withdrawal period, the customer must separately give their express consent to that immediate supply and acknowledge the effect commencement of supply has on their withdrawal right.

Where all applicable legal requirements are satisfied, including the required contract confirmation, the applicable digital-content withdrawal right may be lost once performance begins.

For a downloadable Beat Bunker Product, performance begins when the first included digital file begins downloading at the customer's request.

Merely:

• completing payment;
• rendering an Account/download page;
• showing a download link;
• authenticating;
• performing a HEAD request;

must not by itself be described as commencement of digital supply.

How to withdraw before the right is lost

Where a statutory withdrawal right still applies and digital supply has not begun, the customer may exercise that right by making a clear statement that they wish to withdraw from the contract.

Send the request to:

support@beatbunkerhq.com

The model form below may be used but is not mandatory.

Model Withdrawal Form

To:

[OWNER LEGAL NAME — CONFIRM BEFORE PAID LAUNCH]

[PUBLIC BUSINESS ADDRESS — CONFIRM BEFORE PAID LAUNCH]

support@beatbunkerhq.com

I hereby give notice that I withdraw from my contract for the purchase of:

Product: [PRODUCT NAME]

Ordered on: [DATE]

Order number: [ORDER NUMBER, IF AVAILABLE]

Consumer name: [NAME]

Consumer address: [ADDRESS]

Date: [DATE]

Signature is required only if this form is sent on paper.

After digital supply begins

Once digital supply has begun after all legally required consent, acknowledgement and confirmation conditions have been satisfied, an applicable change-of-mind withdrawal right may be lost.

The Beat Bunker does not provide an additional general money-back guarantee merely because a customer later decides they no longer want the Product.

Problems with the Product

This does not affect statutory rights relating to digital content that is:

• defective;
• corrupted;
• unavailable;
• or otherwise not in conformity with the contract.

Where appropriate, The Beat Bunker may be required to:

• restore/provide access;
• provide a corrected replacement;
• bring the digital content into conformity;
• provide a price reduction;
• or refund/rescind where required by applicable law.

Duplicate or erroneous charges

If a customer believes they have been charged more than once or incorrectly, they should contact:

support@beatbunkerhq.com

The transaction can then be investigated and corrected where appropriate.

Goodwill

The Beat Bunker may choose to provide a refund or another resolution outside statutory requirements in appropriate circumstances.

Doing so in one case does not create a general entitlement to the same outcome in another.